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Consumers Trust Recommendations From Friends Online, Opinions From Strangers

Posted by TeamITI on July 13, 2009

According to the latest Nielsen Global Online Consumer Survey of over 25,000 Internet consumers from 50 countries, recommendations from personal acquaintances or opinions posted by consumers online are the most trusted forms of advertising worldwide. 90% of consumers surveyed said that they trust recommendations from people they know, while 70% trusted consumer opinions posted online.

However, in this new age of consumer control, advertisers will be encouraged by the fact that brand websites, the most trusted form of advertiser-led advertising, are trusted by as many people (70%) as consumer opinions posted online

Forms of Advertising in Which Consumers Trust “Somewhat” or “Completely” (April, 2009)
Advertising Percent of Respondents Trusting
Recommendations from people known

90%

Consumer opinions posted online

70%

Brand websites

70%

Editorial content (e.g. newspaper article)

69%

Brand sponsorships

64%

TV

62%

Newspaper

61%

Magazines

59%

Billboards / outdoor advertising

55%

Radio

55%

Emails signed up for

54%

Ads before movies

52%

Search engine results ads

41%

Online video ads

37%

Online banner ads

33%

Text ads on mobile phones

24%

Source: Nielsen Global Online Consumer Survey, April 2009

Jonathan Carson, President of Online, International, for the Nielsen Company, said “The explosion in Consumer Generated Media… means consumers’ reliance on word of mouth in the decision-making process… has increased significantly.”

72% of U.S. Internet consumers trust Online opinions, meaning the U.S. ranks 12 out of the 50 countries represented in the survey for trusting consumer opinions online.

The U.S. ranks 22 among the countries surveyed with 70% of U.S. Internet consumers trusting brand websites.

Click here to read the entire research brief.

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